Yes. All of our installers are professional, experienced central heating engineers with Gas Safe certification.

Yes. Every new VBOX boiler comes with a manufacturer’s guarantee of up to 10 years.

You don’t need to do anything to activate your guarantee – we’ll register your boiler with the manufacturer as part of our installation service.

No. Our engineers will make sure that surfaces are protected and the area they’re working on is always clean and tidy.

Yes.

Before your installer arrives, clear away any clutter around the boiler – especially valuables and things that break easily – and make sure the boiler is easy to access.

In some cases we need to deliver your VBOX boiler a day or so before your installation (after checking with you, of course). Keep the package in a dry and secure place

Combi boilers, or Combination boilers, are the most popular type of boiler in the UK. They’re used by 74% of households.

They’re named ‘Combination’ because they combine a high-efficiency water heater and a central heating boiler all in one package.

Combi boilers are efficient and cost less in heating bills.

That’s because:

• They only heat water when you need it, rather than storing hot water up
• They’re small and compact, as they don’t use an external hot water tank

A magnetic filter, which we’ll provide and install for free. It’s fitted to the boiler on the return flow. This catches any debris from your system and stops it getting into your new boiler.

The Erp – Energy related products – Label tells you how efficiently a boiler (or another appliance like a fridge or a washing machine) uses energy. It’s designed to help you choose the right appliance and pay less in energy bills. The label rates products from A+++ to G.

A+++ is the most efficient boiler you can get.

It also tells you how loud the appliance is in decibels and how much heat it outputs in kilowatts.

All of the boilers VBOX sells are rated A for efficiency.

Yes. To buy boilers for more than one property, find and check out each boiler separately. You’ll need to answer questions about the number of bedrooms, baths and separate showers in your properties, as well as the shape of the flue and its position on the outside of the house. If you’re not sure, it’s best to get your tenants to take pictures of their current boiler and flue before you begin.

We will always take away your old boiler unless you tell us not to or if it contains asbestos. If you don’t want us to remove your old boiler, let your installer know on the day of installation.

If your boiler contains asbestos, we will be happy to discuss organising a specialist contractor to remove it and the additional costs that will be involved.

Yes. Many parts of your old boiler can be recycled. VBOX supports recycling as much of your old boiler as possible.

No. We will cap off and decomission your old BBU but leave it where it is. If possible, we’ll try our best to keep your fire working.

Yes – as long as you tell us you’ve changed your mind as soon as possible.

Make sure you have your boiler serviced at least once a year.

VBOX puts you in control. We let you choose your new boiler and installation date online, without the hassle of salespeople.

Instead of sending a salesperson out to bother you at home, we get you to answer a few simple questions online. It’s easy to do on your phone.

You’ll be able to compare brands and prices to choose your new boiler. Then you choose a convenient date to have one of our expert Gas Safe engineers install it for you

The costs for:

• a brand new A-rated boiler,
• a brand new flue,
• all the right fixtures, fittings and safety attachments,
• installation from a Gas Safe Registered engineer

Will set you back between £2,000 and £4,000.

A flue is a pipe, like a chimney, that carries waste from the boiler outside. You can see your flue exit (the part of the flue that comes out of your house) on the wall or roof of your home.

Flues can either be square or round in shape.

If the flue is less than two metres off the ground, or underneath a carport or shelter, it’ll be covered by a guard. This looks like a piece of wire mesh covering the end of the flue.

When you buy a boiler from VBOX, we’ll also supply and fit a brand new flue for you, along with all the safety attachments you need.

No. After years of experience, we’ve found that using a Powerflush machine on an older system simply causes more problems.

Instead, we carry out a Chemical Flush – which is a highly effective way to keep your system protected, approved by our manufacturer partners.

A Plume Management Kit directs ‘products of combustion’ away from openings or vents into your property. This keeps you and your family safe.

System boilers heat your radiators directly and store hot water in a storage cylinder. They’re usually installed in an airing cupboard or garage. They heat a large volume of water and then store it until you use it. This means they’re less efficient than Combi boilers, which heat water only when you use it.

Standard boilers are also known as Conventional or Regular boilers. They store hot water in a storage cylinder, like System boilers, but they’re fed by a separate cold water tank – usually in the loft. There’s another separate tank, called a ‘feed and expansion cistern’, usually in the loft too. Standard boilers are the largest type of boiler.